Privacy Policy

1. Information we collect

• Account and contact data, including name, email, identifiers, and language.
• Google OAuth claims within approved scopes, such as stable identifier, verified email, name, profile image, and locale.
• PDF or DOCX resumes, extracted text, work experience, education, skills, keywords, and instructions.
• Scores, ATS analysis, recommendations, optimized resumes, derivatives, results, and Dashboard history.
• Stripe customer, checkout, order, payment, subscription, cancellation, and refund identifiers; Stripe processes full payment credentials.
• Support, chat, privacy-request, and account-control messages.
• Device, browser, IP, referral, operational-event, security, antifraud, cookie, and local-storage data.

2. How we use information

• Provide analysis, optimization, delivery, history, account, and Dashboard features.
• Authenticate users and maintain sessions and preferences.
• Process payments, subscriptions, cancellations, refunds, receipts, and contractual acknowledgments.
• Secure, operate, troubleshoot, measure, and improve the service.
• Respond to support, privacy, account, and legal requests.
• Prevent fraud and comply with law.

3. Automated and AI processing

Resume content and instructions may be processed by automated systems, including Cloudflare Workers AI. Outputs may be incomplete or inaccurate and require your review. SharpenResume does not intentionally use resumes to train its own models. Cloudflare states that Customer Content processed through Workers AI is not used to train AI models or improve Cloudflare or third-party services without explicit consent.

4. Providers

• Cloudflare Workers executes application requests and logic.
• Cloudflare Workers AI processes selected resume content and instructions.
• Cloudflare D1 stores structured application, account, order, consent, and status data.
• Cloudflare R2 stores originals and derivatives.
• Cloudflare Queues coordinates processing jobs.
• Stripe processes payments, transactions, subscriptions, fraud-prevention, and regulatory information.
• Resend processes recipient addresses, transactional email content, delivery events, and logs.
• Google OAuth provides authentication and approved profile claims.

5. Retention

• Anonymous uploads without a purchase or account: 24 hours.
• Active-account resumes and results: while the account remains active or until deletion is requested.
• Inactive accounts: 24 months after last activity, with notice 30 days before scheduled deletion.
• Deleted resumes: active systems within 7 days; technical backups within 30 days.
• Deleted accounts: access revoked immediately; active systems within 7 days; technical backups within 30 days.
• Our operational logs: 30 days.
• Security and antifraud records: 24 months unless an incident or dispute requires longer.
• Support records: 24 months after case closure.
• Billing, refunds, invoices, and tax records: 7 years.
• Consent, legal acceptance, cancellation, and acknowledgment records: 7 years after contract termination or the last charge, whichever is later.

6. Provider retention

Resend states that email content and logs are retained for 30 days on standard plans, backups for 7 days, and remaining customer data for up to 90 days after termination of the Resend account. Stripe may retain transaction and identity records for five years or longer for payments, fraud prevention, regulation, claims, or other independent obligations. Deleting a SharpenResume account does not automatically delete records Stripe must retain.

7. Disclosure and transfers

We disclose information to providers as needed for their service function, to advisers under confidentiality, to comply with law, protect users or the service, or complete a corporate transaction. Providers may process data in the United States and other locations described in their documentation.

8. No sale or behavioral-advertising sharing

SharpenResume does not sell personal information or share it for cross-context behavioral advertising. If that changes, we will update this Policy and provide any required notice and opt-out before the practice begins.

9. U.S. privacy choices

We voluntarily provide U.S. users methods to request access, correction, a copy, or deletion. We do not discriminate for making a request and verify identity in proportion to risk. These voluntary practices do not state that Zemobile LLC is legally subject to the CCPA unless applicable thresholds and practices are confirmed.

10. Security and age

We use reasonable safeguards, but no service guarantees absolute security. SharpenResume is available only to people aged 18 or older. Do not include unnecessary sensitive information in a resume.

11. Cookies and contact

The Cookie & Similar Technologies Policy describes our essential session, authentication, locale, security, payment, and first-party operational technologies. Submit requests through Contact or privacy@zemobile.com. Material changes will be identified by the effective date and legal version.